KEY FACTS AND FIGURES:

• 8 Call Centers are currently operational in Lebanon employing around 900 workers.
• These call centers are part of a vibrant BPO industry which has emerged over the past 5 years and divided along three major subsectors of activity: Call Centers, Back Office Operations (mainly in Finance, Accounting and HR), and ITO (Information Technology Outsourcing).
• Lebanese and international call centers operating in Lebanon service an array of industries namely: IT, Insurance, Banking, FMCG, Telecom, Retail, among others. These call centers conduct various activities spanning across: Sales & Marketing, Customer Care, Technical Support, Transaction Processing, Finance & Accounting, as well as HR consultancy.
• Call centers in Lebanon have accumulated a track record of international clients from various sectors including Samsung, Orange Telecom, Nestle, Toshiba, SFR, HP, Cisco Learning Academy, and many others.

COMPETITIVE ADVANTAGES:

• Internationally renowned educational system: Lebanon ranks 18th worldwide for the Quality of its Educational System, and 4th worldwide for the Quality of its Math and Science Education for the 2017-2018 period.
• Cost-competitive & highly skilled workforce: Lebanon provides a pool of readily available, highly skilled, and most importantly tri-lingual labor. This workforce is also highly competitive with labor prices nearly 27% less than in the GCC economies and nearly 55% lower than in selected developed economies.

• Enabling infrastructure: 

• Lebanon is ranked 2^nd in the region with regards to the digital access index. The DAI Index measures the overall ability of individuals in a country to access and use new ICT.
• Abundant A-class office space is available in both the capital and regional cities. New business parks and clusters are equally available within the capital offering prime infrastructure, connectivity, and a vibrant business environment for international companies.
• Global companies will benefit from a time zone advantage given the geographical location of Lebanon, especially American and East Asian companies wishing to deliver a 24 hour customer care support.

• Supportive government: The government offers various types of support and guidance to companies involved in BPO activities. The Investment Development Authority of Lebanon (IDAL) offers information and facilitation while the Ministry of Telecommunications is highly active on the regulatory front and facilitates the issuance of licenses to call centers.